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If you're denied access to log in to the game (error notification!), please check that you have entered the right username (email address) and password. Please make sure you are logged in to the correct server - the International English speaking server is miramagia.com
Finally check your firewall's settings: The following ports must be free there, in order to play Miramagia: 843 - this is the port which uses Flash to communicate with the server by default. 5475 and 5476 - both of these ports are used by the chat server.
A connection to both of these servers is necessary to be able to play Miramagia.
Still a problem? Do try clearing your Flash cache especially if you are logging in after an update. This forum link may be of some assistance: - click me -
If you manage to log in and after that get stuck at the leafy loading screen or at the blue "Please wait, the portal is opening..." screen, please continue to read this entry.
If the problem is still not resolved, please contact us using the contact form or emailing support@miramagia.com.
