To find an answer, select a parent category and then child categories until the answer appears below. In case you can't find the answer you need on your own you'll get a chance to contact us at the end.
I have a question about…
Search by keyword
You can easily find your answer by typing any keyword you are searching for. An example: You want to know how to feed your Dragon? Just type Dragon and see what answers relate to this keyword.
Search by sitemap
Do you prefer searching via a normal sitemap as you know from a Wiki or a FAQ? No problem at all, just use the Answers sitemap-navigation to find your answer.
If an order hasn't been credited, please use the ingame message system.
Please don't forget to include all of the necessary information:
Player name
Gameworld
Payment method (payed by credit card, PayPal, SMS etc.)
The time of the payment (day and time)
Payment details: PayPal Transactions ID (e.g. 6LX6074136003411M), reference number of the bank transfer, mobile number etc.
Screenshot, scan or copy of the account statement
Usually Support will answer within 24 hours after receiving your mail. To make sure that Support can give you a speedy reply, do not submit the same problem more than once. Thanks!
